Support

Quick answers for installing, unlocking and using Eloksen. Still stuck? Write to us, a real person answers.

Getting started

Install Eloksen

1. Download it from eloksen.com/download. If you just bought it, the download starts by itself.
2. Open Eloksen.dmg and drag Eloksen into Applications.
3. Open Eloksen from Applications. macOS asks once whether to open an app downloaded from the internet; click Open.

Eloksen needs a Mac with Apple silicon (M1 or newer) on macOS 26 or later. It lives in the menu bar, not the Dock.

Permissions and setup

Setup takes about a minute and asks for two things:

• Microphone, to hear you. It only listens while you hold your key, and audio never leaves your Mac.
• Accessibility, so it can notice your key and type into other apps. macOS opens a list; switch Eloksen on there.

Skipped something? Open Eloksen → Settings → General → Run Setup Again…

The first dictation

Eloksen downloads its speech model (about 1 GB) the first time it opens, in the background while you go through setup. On most connections it's ready in a minute or two. Until then, your first dictation waits for it. After that, dictation works offline.

Your license

Unlock Eloksen with your key

Bought it from inside Eloksen? It unlocks by itself within a few seconds. Bought it on the website? Any one of these works:

• On the thank-you page, click Unlock Eloksen.
• On Eloksen's welcome screen, click Already bought Eloksen? Enter your key.
• Open Settings → License, paste your key and click Activate.

When it works, Eloksen says Eloksen is yours. It needs the internet once to activate, then never checks again.

Find your license key

It's in your receipt email from Lemon Squeezy, our reseller (search your inbox for "Eloksen"), and on the thank-you page after you buy. Can't find it? Email eloksensupport@gmail.com from the address you bought with and we'll send it again.

Use it on two Macs, or move to a new one

One key works on up to 2 Macs at a time. Enter the same key on each.

To move it, open Settings → License → Deactivate on This Mac on the old Mac, then activate on the new one. Deleting the app doesn't free its spot, so if your old Mac is gone or you see "already in use on 2 Macs", email us and we'll reset it.

The free trial

Every feature is free for 7 days, with no card and no account. When the trial ends, dictation stops until you buy, and your dictionary, styles, settings and unlocked looks are all kept. Settings → License shows how many days are left.

Fixing things

You talk, but nothing gets typed

1. Click into a text field first. Eloksen types wherever your cursor is.
2. Check System Settings → Privacy & Security → Accessibility: Eloksen must be switched on. If it already is, switch it off and on again (macOS sometimes needs this after an update).
3. Still nothing? Run Settings → General → Run Setup Again…

Lost the text somewhere? Eloksen menu → Copy Last Dictation puts it back on your clipboard.

Holding Fn opens the emoji picker

Set System Settings → Keyboard → Press 🌐 key to → Do Nothing. Or pick a different talk key in Settings → Shortcut, such as right ⌘ or right ⌥.

Music sounds muffled with AirPods

Eloksen normally records with your Mac's own mic, so AirPods keep playing at full quality. With a MacBook's lid closed and no other mic plugged in, it has to use the AirPods' mic, and macOS switches them to call quality while you talk. Open the lid or plug in a mic to avoid it. You can also choose a mic in Settings → General → Microphone.

A word keeps coming out wrong

Add it in Settings → Dictionary (great for names and jargon), or just correct it once after Eloksen types it; it learns from your fixes. It also listens for words that are on screen in the window you're typing into.

Everything else

Updates

Eloksen updates itself and asks before installing. To check now: Eloksen menu → Check for Updates… Updates are free for everyone who bought it.

Uninstall completely

1. Quit Eloksen from its menu, then drag Eloksen from Applications to the Trash.
2. To also remove its data, delete ~/Library/Application Support/FluidAudio (the speech model) and ~/Library/Preferences/dev.lukemoffat.murmur.plist (your settings, dictionary and word count). In Finder, use Go → Go to Folder… and paste the path.
3. Using your key on another Mac afterwards? Deactivate it first (Settings → License), or ask us to reset it.

Refunds

Because you can try every feature free for 7 days, all sales are final, except where the law requires otherwise. Charged twice by mistake? Email us and we'll fix it. Details are in the terms of sale.